FCG Realty - The Florida Contact Group

Reviews

• Savannah Vrana

  Oct, 23 2018
  ★ ☆ ☆ ☆ ☆
  Very unpleasant to deal with this company if you are renting from them -- just hope you never have any maintenance emergencies. Our AC was out over a weekend, in the middle of the summer, due to an exposed wire in the walls which also posed a fire risk. They did not treat this as an emergency even though I repeatedly expressed that I was concerned for the safety of myself, boyfriend, and pets because of the popping sounds in the walls. Maybe that's not something they are obligated, legally, to deal with over the weekend, but if they truly cared about their residents, they would have made an effort to do so.
  
  The property manager (Will) talked down to me when I said this should be treated as an emergency because of the electrical issue, and was very unprofessional. I am sure he will respond to this posting. Pay attention to how he responds to those who complain (denying any responsibility -- blaming the resident, contractors, etc.). This is who you will have to deal with when you have any emergencies. I had to speak to someone else at FCG to have the situation dealt with professionally and respectfully.
  
  Now our dryer has been broken for almost a week, and they have been sitting on our maintenance ticket without fixing the issue. We won't be able to wash our clothes before Hurricane Irma comes in a few days, thanks to FCG Realty.
  
  Complaining to them brings no resolution. It would be better just to not do business with them.
  
  EDIT (4 months later): Our roof has been damaged now since Hurricane Irma. We have had a tarp on our roof and water damage in our ceiling for 4 months. We followed up on our ticket a few weeks ago, and were told that they are waiting on the vendor/contractor to get to us. This always seems to be the case for every issue we have.
  
  We also had the screen blown in on our porch; it took them over a month to fix this, and they only fixed it after we finally followed up on the ticket.
  
  Notice that many of the positive reviews are from those who haven't moved in yet, or have just moved in and haven't had time to encounter any issues. Also, from the manager (Will) himself where he rates FCG with five stars...

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